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Shipping & Delivery Policy

Last updated: 1st Sept 2025

At Library Caffe, we are committed to delivering our creative services, digital content, and physical products (if applicable) in a reliable and timely manner. This Shipping & Delivery Policy explains how we handle the processing and delivery of all orders and services purchased through our platform www.librarycaffe.com.

1. Scope

This policy applies to:

  • Digital Services & Deliverables (videos, podcasts, scripts, photography edits, creative content)

  • Subscriptions & Online Access (exclusive content, digital workshops, community memberships)

  • Physical Merchandise (if offered, such as books, event tickets, branded merchandise, etc.)

2. Shipping of Digital Services

  • Digital deliverables (such as audio/video files, scripts, photos, or creative assets) are usually shared via email, secure cloud links, or project management platforms.

  • Standard delivery timelines are defined in your project agreement/contract and may vary depending on the complexity of the service.

  • You will receive a confirmation email once your deliverables are ready, along with instructions for secure access.

  • Any delay due to revisions, approvals, or client-side inputs will extend delivery timelines accordingly.

3. Shipping of Physical Products (If Applicable)

If we sell merchandise, tickets, or other tangible products:

  • Processing Time: Orders are processed within 2–5 business days after payment confirmation.

  • Delivery Time: Standard shipping within India usually takes 5–10 business days, depending on your location. International delivery timelines may vary from 10–20 business days.

  • Shipping Partners: We work with reliable courier and logistics partners to ensure safe and timely delivery.

  • Tracking: Once your order has shipped, you will receive an email with tracking details.

  • Delays: Unexpected delays caused by courier services, weather conditions, or external factors are beyond our control, but we will support you in tracking and resolving issues.

4. Shipping Costs

  • Shipping charges (if applicable) are displayed at checkout before you confirm payment.

  • Digital services and deliverables are not subject to shipping charges.

  • For international shipments, customs duties and taxes (if any) are the responsibility of the customer.

5. Non-Delivery & Issues

  • If you do not receive your digital deliverables within the agreed timeline, please contact us at librarycaffe@gmail.com.

  • For physical items, if your order is delayed, lost, or damaged in transit, notify us immediately. We will assist in coordinating with our courier partner.

  • Claims for non-delivery of physical goods must be reported within 7 working days of the expected delivery date.

6. International Shipping (If Applicable)

  • We currently [ship/don’t ship] internationally. (Update based on your actual policy).

  • Customers are responsible for all import duties, customs fees, or additional charges that may apply.

7. Contact Us

For any questions about shipping, delivery, or order tracking, please reach out:

Library Caffe
📍 Basement, Plot No. 20, Sector-12A Rd, beside ICICI Bank, Block A, Sector 12, Dwarka, Delhi, 110078
📧 Email: librarycaffe@gmail.com
📞 Phone: +91-8851978041